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Returns and Exchange

Returns and Exchanges

We understand that when you shop online the products you buy may be different to what you expected. If you are dissatisfied with the product we will happily provide a store credit if you let us know within 15 days of purchase!

The product must be unused and in the original condition with all tags attached.

Please note we do not offer refunds or exchanges on sale items.

Postage charges to return a product are the responsibility of the customer.

Black Caviar Designs reserves the right to deny refunds if the returned product does not meet our returns policy requirements once assessed. 

 


Faulty Products

If an item arrives with a fault or defect you must inform us within 15 working days (dated by the order receipt). You must contact us prior to return. Once we receive the return we will issue either a full refund or store credit, whichever you prefer. Refunds will be paid to your credit card or PayPal account.

All shipping costs will be paid by us should the exchange be for a faulty item.



Warranty

We offer three months warranty on all of our products.
Black Caviar Designs will replace faulty items that have been purchased at www.blackcaviardesigns.com.au within three months. If the item is no longer available we will provide a store credit.



How to Return/Exchange

Please contact us at returns@blackcaviardesigns.com.au to organise your return or call 02 94863302

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