Privacy Policy
Black Caviar Designs ("we", "our", "us") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website www.blackcaviardesigns.com.au, purchase our products, subscribe to our marketing communications, or interact with us online.
By using our website or services, you consent to the collection and use of your information in accordance with this policy.
Information We Collect
We may collect personal information when you:
-
place an order
-
subscribe to emails or SMS messages
-
create an account
-
contact our customer service team
-
participate in promotions or marketing campaigns
-
browse our website
Personal information may include:
Payment details are processed securely by our payment providers and are not stored by us.
How We Collect Your Information
We collect information:
Directly from you, when you:
Automatically, through technologies such as:
-
cookies
-
analytics tools
-
tracking pixels
These technologies help us understand how visitors interact with our website and improve the customer experience.
How We Use Your Information
We use your information to:
-
process and fulfil orders
-
provide customer service
-
deliver products and updates about your order
-
send marketing communications (if you opt in)
-
improve our website and customer experience
-
detect and prevent fraud or misuse
-
comply with legal obligations
Email and SMS Marketing
With your consent, we may send you marketing communications via email or SMS.
These communications may include:
-
new product launches
-
promotions and sales
-
restock alerts
-
marketing campaigns
-
brand updates
You can unsubscribe at any time by:
Message frequency may vary and standard message and data rates may apply.
We comply with the Spam Act 2003 (Cth) and will only send marketing messages where consent has been provided.
Mobile Messaging / SMS Program
If you opt in to receive text messages from Black Caviar Designs, we may send you promotional messages, order updates or marketing notifications.
Participation in the SMS program is voluntary.
You may opt out at any time by replying STOP to any message or contacting us directly.
We do not sell or share your phone number with third parties for their own marketing purposes.
SMS messaging services may be provided by trusted third-party platforms who process your data solely to send messages on our behalf.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality and marketing performance.
Cookies allow us to:
You can disable cookies through your browser settings, although some features of the website may not function correctly.
Third-Party Services
We may share your information with trusted third-party service providers to operate our business.
These may include:
-
Shopify (ecommerce platform)
-
payment processors
-
shipping and logistics providers
-
marketing platforms (email and SMS)
-
analytics providers such as Google Analytics
-
advertising platforms such as Meta or Google Ads
These providers only receive the information necessary to perform their services and must protect your information.
International Data Transfers
Some service providers we use may store or process data outside Australia.
By using our services, you acknowledge that your information may be transferred to countries where privacy laws may differ from Australia.
We take reasonable steps to ensure your information is handled securely.
Data Security
We take reasonable measures to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
However, no method of online transmission or electronic storage is completely secure.
Access and Correction
You may request access to the personal information we hold about you and request corrections if the information is inaccurate.
To make a request, please contact us using the details below.
We may require verification of identity before providing access.
Marketing Preferences
You can opt out of marketing communications at any time by:
Opting out of marketing messages will not affect order or transactional communications.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of these external websites.
Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or wish to access or correct your personal information, please contact us:
Black Caviar Designs
Email: info@blackcaviardesigns.com.au
Website: www.blackcaviardesigns.com.au
